Frequently asked questions.
The answers below describe how we normally operate. Every engagement remains governed by its contract, which prevails in case of divergence.
What kind of engagements do you accept?
Custom software and tool development, websites and online platforms, artificial intelligence integration, technical studies and compliance work. Requests too far from this field are declined in the first exchange.
Are you a law firm?
No. We are an engineering studio. Our services are technical analysis, compliance work and evidence preparation. Legal advice, representation, litigation and notarial acts belong to the regulated professions. When a file calls for one, we work in tandem: we prepare the file, your counsel carries out the act.
How do you bill?
Fixed price on a scoped perimeter for projects, with a firm estimate issued after scoping. Recurring support (maintenance, technical advisory) is billed as a monthly retainer defined in the contract.
Who owns the delivered code?
The client, under the assignment or licence terms set out in the contract. Source code and documentation are handed over at delivery; we practise no technical retention.
Do you sign non-disclosure agreements?
Yes. We sign your NDA or propose ours before any sensitive information is exchanged.
What guarantees do you offer on an engagement?
Scope, price, deadlines and acceptance criteria are fixed in writing before work starts, and payment follows the delivery milestones. Confidentiality applies by default, at no extra cost. To begin, a short first engagement with a closed scope (audit, scoping study or prototype) lets you judge the actual work before any long commitment.
Do you provide maintenance after delivery?
Yes, under a maintenance agreement: monitoring, backups, security updates and fixes. The agreement defines the scope and response times. Maintenance is never mandatory: you can take operations in-house.
Do you take over existing projects?
Yes, after an initial audit: state of the code, debts, risks, takeover plan. The audit is billed separately and its findings are yours to keep, whether or not you entrust us with the takeover.
Which languages do you work in?
French and English, written and spoken. Documentation is delivered in the language agreed in the contract.
Where is data hosted?
Depending on project requirements: Canada, United States or Europe. For data subject to Québec's Law 25 or Europe's GDPR, we recommend hosting in the relevant jurisdiction and document any transfer outside it.
Do you work remotely?
Yes, most engagements are conducted remotely. Occasional on-site work can be agreed in the contract for the phases that warrant it.
Is there a minimum engagement size?
No, but every engagement goes through scoping. For a one-off question, a technical study billed by the day is often the right format.
Your question is not here?
Write to us directly; we reply within two business days.